Policies And Terms

Subscription Policy

Last updated:05.10.2026

Our subscription delivers your supplements automatically at a lower price than one-time purchases. This policy forms part of our Terms and Conditions. By starting a subscription, you agree to recurring charges as described below until you cancel.

1. Subscription plans

The plan, price, frequency, minimum commitment and renewal date are shown on the product page and at checkout before you pay. Subscription orders use the same shipping rates and free-shipping thresholds as one-time orders (see our Shipping & Returns Policy).

Prefer not to commit? You can buy any product as a one-time purchase at the regular price.

2. How the minimum commitment works

Supplements are designed for consistent daily use as directed on the label. Our subscription price is based on a minimum commitment of 3 consecutive deliveries, which is also shown at checkout before you pay. The minimum commitment is counted in deliveries, not months, and your first order counts as delivery 1.

3. Billing and renewal

  1. Your first order is charged at checkout. Each later order is charged automatically to your saved payment method on the renewal date shown in your account.

  2. Renewals are processed and shipped after payment is successful.

  3. We will email you at least 3 days before each renewal charge with the date, items and amount, so you have time to skip, change or cancel.

  4. After the minimum commitment, your subscription continues automatically at the same frequency until you cancel.

  5. Your saved card details are stored securely by our payment provider, not by us.

4. Price changes

Your subscription price is locked for your minimum commitment period. After that, if the price of an item in your subscription changes, we will give you at least 14 days’ notice by email before the new price applies. If you do not agree, you can cancel before the next renewal without any fee.

5. Managing your subscription

Log in to My Account > Subscriptions to:

  • Skip a delivery or change your next renewal date;

  • Pause your subscription for up to 3 months;

  • Add, swap or remove products (removing all products counts as cancellation);

  • Change frequency where more than one delivery frequency is offered;

  • Update your delivery address or payment method.

Changes must be made at least 2 working days before your next renewal date to apply to that order. Changes made later apply from the following order.

Skips and pauses during the minimum commitment extend the commitment period; they do not reduce the number of deliveries required.

6. Cancelling

  1. After your minimum commitment: cancel anytime in My Account, or email care.ayros.sg@gmail.com, at least 2 working days before your next renewal date. There is no cancellation fee.

  2. Before completing your minimum commitment: you may still cancel. We will charge the difference between the subscription price and the regular price for the deliveries you have already received. This amount is charged to your saved payment method, which you authorise when you subscribe. We will show you the amount before you confirm, and no further orders will be sent.

  3. If you want your subscription to end automatically after the minimum commitment, you can set this in My Account at any time.

  4. Once a renewal has been charged and processed, that order cannot be cancelled, but you can cancel all future renewals.

  5. We will send an email confirming your cancellation. If you do not receive it within 24 hours, please contact us.

7. Failed payments

If a renewal payment fails, we will notify you and retry the charge up to 3 times over 7 days. Please update your payment method in My Account. If payment still fails, we may pause or cancel your subscription. Any early-cancellation amount under Section 6.2 remains payable.

8. Out-of-stock and product changes

If an item in your subscription is temporarily unavailable, we will either ship the rest of your order and adjust the charge, or delay the order and let you know. We will not substitute a different product without your consent. If a product is discontinued, we will notify you before your next renewal and you may choose a replacement or cancel without any fee.

9. Our right to cancel

We may cancel a subscription with notice if we discontinue the subscription programme, if we cannot deliver to your address, or if the account is used fraudulently or in breach of our Terms. If we cancel for our own reasons, no early cancellation charge applies.

10. Returns and refunds

Subscription orders follow our Shipping & Returns Policy. If you forgot to skip or cancel and your order has not yet been dispatched, contact us within 24 hours of the charge and we will try to cancel it and refund you in full.

11. Contact

Questions about your subscription: care.ayros.sg@gmail.com · WhatsApp +65 6917 4013, Monday–Friday, 9:30am–6:30pm SGT.