Policies And Terms

Terms and Conditions

Last updated: 05.10.2026

These Terms and Conditions (“Terms”) govern your use of https://ayroswellness.com (the “Site”) and your purchase of products from SYROS Pte. Ltd. (UEN 202605418K), registered at 60 Paya Lebar Road, #05-21, Paya Lebar Square, Singapore 409051 (“AYROS”, “we”, “us”). By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Subscription Policy and Shipping & Returns Policy, which form part of these Terms.

1. Eligibility and accounts

  1. You must be at least 18 years old to buy from the Site or create an account.

  2. You must give accurate and complete information and keep it up to date.

  3. You are responsible for keeping your login details confidential and for all activity on your account.

  4. We may suspend or close accounts that breach these Terms, are used fraudulently or abuse promotions.

2. Important health information

  1. Our products are health supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

  2. Content on the Site, product labels, quiz results, social media and communications from our team is for general information only and is not medical advice.

  3. Consult a doctor or qualified healthcare professional before using our products if you are pregnant, trying to conceive, breastfeeding, under 18, taking medication (including blood thinners, hormonal or psychiatric medication), have a medical condition, or are scheduled for surgery.

  4. Read the label before use. Do not exceed the recommended daily dose. Supplements should not replace a balanced diet and healthy lifestyle.

  5. Individual results vary. Testimonials reflect individual experiences and are not a promise of results.

  6. Stop using the product and seek medical advice if you experience any adverse reaction, and let us know at care.ayros.sg@gmail.com.

  7. Keep products out of reach of children. Store as directed on the label.

3. Products and information

  1. We take care to describe products accurately, including ingredients, allergens and dosage. Colours and packaging may differ slightly from images.

  2. We design our products to meet the requirements applicable to health supplements sold in Singapore, including the Health Sciences Authority (HSA) guidelines on health supplements. Health supplements are not pre-approved or licensed by HSA.

  3. We may change product formulas, packaging or availability, or discontinue products, at any time. If a change affects an active subscription, we will tell you before your next charge.

4. Orders and contract

  1. Placing an order is an offer to buy. A contract is formed only when we send an email confirming that your order has been accepted or dispatched.

  2. We may decline or cancel an order, including where a product is out of stock, a price or description is incorrect, we suspect fraud, or delivery to your address is not possible. If we cancel after payment, we will refund you in full.

  3. Please check your order before submitting it. Once processed, orders cannot be changed or cancelled except as set out in our Shipping & Returns Policy.

  4. We may limit quantities per customer or household.

5. Prices and payment

  1. Prices are in Singapore dollars (SGD). We are not registered for Goods and Services Tax (GST). Delivery fees are shown at checkout.

  2. The price charged is the price shown at checkout when you place your order. We may change prices at any time, but changes will not affect orders already accepted.

  3. If a product is mispriced because of an obvious error, we will contact you to confirm the correct price or cancel the order with a full refund.

  4. We accept the payment methods shown at checkout. Payments are processed securely by third-party payment providers.

  5. For subscriptions, you authorise us to charge your saved payment method on each renewal date as described in our Subscription Policy.

6. Promotions, discount codes and gifts

  1. Promotions are subject to their own stated terms, availability and validity periods.

  2. Unless stated otherwise, discount codes cannot be combined, have no cash value, cannot be exchanged for cash and are limited to one use per customer.

  3. Free gifts are subject to stock availability and may be substituted with an item of similar value. Gifts cannot be exchanged or refunded. If you return an order that included a free gift, the gift must be returned too, or its value may be deducted from your refund.

  4. We may withdraw or change a promotion, or cancel orders, where we reasonably suspect abuse, such as multiple accounts or reselling.

7. Loyalty and referral programme

  1. Points and rewards have no cash value and cannot be transferred, sold or exchanged for cash.

  2. Points are credited within a reasonable time after an order is fulfilled and may be reversed if the order is cancelled, returned or refunded.

  3. Points expire 12 months after they are earned unless stated otherwise.

  4. If there is a difference between the points shown in your account and our records, our records apply, and we will correct obvious errors.

  5. We may change or end the programme with at least 30 days’ notice on the Site. Where we end it, you will have a reasonable period to redeem points.

8. Delivery, risk and ownership

  1. Delivery is governed by our Shipping & Returns Policy. Delivery dates are estimates.

  2. Risk in the products passes to you when they are delivered to the address you provide. Ownership passes to you when we receive full payment.

9. Returns and your statutory rights

Returns, refunds and replacements are governed by our Shipping & Returns Policy. Nothing in these Terms limits your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979.

10. Reviews and user content

  1. If you submit a review, photo or other content, you confirm it is honest, your own and lawful, and does not contain medical claims about treating or curing disease.

  2. You grant us a non-exclusive, royalty-free, worldwide licence to use, edit and display that content in connection with our business. We will ask before using your name or image in paid advertising.

  3. We may moderate or remove content that breaches these Terms or the law.

11. Acceptable use

You must not: use the Site for any unlawful purpose; copy, scrape or resell Site content or products without our permission; interfere with the Site’s security or operation; upload viruses or harmful code; impersonate anyone; or post content that is false, defamatory, offensive or infringes others’ rights.

12. Intellectual property

All content on the Site, including text, images, formulas, logos, trademarks and designs, belongs to us or our licensors. You may not use it without our prior written permission, except to view the Site and place orders for personal use.

13. Liability

  1. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud, or liability under terms implied by the Sale of Goods Act 1979 which cannot be excluded against consumers.

  2. Subject to clause 13.1, we are not liable for indirect or consequential loss, or for loss of profit, business or data.

  3. Subject to clause 13.1, our total liability for any order is limited to the amount you paid for that order.

  4. We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, carrier disruptions or government action.

  5. We are not responsible for the content of third-party websites linked from the Site.

14. Indemnity

You agree to compensate us for reasonable losses and costs arising from your breach of these Terms, misuse of the Site, or infringement of anyone’s rights.

15. Changes to these Terms

We may update these Terms from time to time. The version on the Site when you place an order applies to that order. For active subscriptions, we will give you at least 14 days’ notice of material changes before they apply to your next renewal.

16. Governing law and disputes

  1. These Terms are governed by the laws of Singapore.

  2. Please contact us first at care.ayros.sg@gmail.com so we can try to resolve any issue.

  3. If we cannot resolve it, the dispute may be referred to the Consumers Association of Singapore (CASE), the Small Claims Tribunals, or the courts of Singapore, which have non-exclusive jurisdiction.

17. General

If any part of these Terms is found invalid, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our consent.

18. Contact us

SYROS Pte. Ltd.
60 Paya Lebar Road, #05-21, Paya Lebar Square, Singapore 409051
Email: care.ayros.sg@gmail.com · WhatsApp +65 6917 4013